Privacy Policy

This Privacy Policy governs how we, “Oncquest”, “Company”, “we”, “us” or “our” collect, use, share and process your information that you provide to us on our Website oncquestlabs in the course of providing services (“Services”) as defined in the Terms and Conditions privacy-policy to you.

Oncquest Laboratories Limited respects your privacy and seeks to comply with all the applicable legal requirements in respect of data collection, processing and transfer.

Please read this Privacy Policy carefully. By accessing or using this website, you agree to be bound by the terms described herein. If you do not agree, do not use this website.

1. What is Personal Information?

Personal information is information which can be used to directly or indirectly identify you. It includes de-identified data that, when linked with other information, enables identification.

“Sensitive Personal Data or Information” includes passwords, financial information, medical records, biometric information, physical, physiological and mental health conditions, sexual orientation, etc.

By clicking "I accept" and using our services, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

2. What types of data do we collect?

Oncquest uses cookies to store preferences, track behaviour and enhance user experience. You may clear cookies via browser settings.

  • Contact information: Name, Address, Email, Phone
  • Demographic information: Gender, Age, DOB, Nationality
  • Service usage data and appointment history
  • Medical records and health conditions
  • Professional qualifications (for doctors)
  • Any information voluntarily provided by you

3. Where do we collect your data from?

  • Information you provide via website, email, call or chat
  • Healthcare service providers you authorize
  • Group companies and affiliates with your consent

4. How do we use your data?

  • User registration and service delivery
  • Communication, alerts, and notifications
  • Personalised marketing and health insights
  • Research, analytics and product improvement
  • Customer support and dispute resolution

5. How long will we retain your data?

We retain personal data only as long as necessary or required by law. Anonymised data may be retained for research purposes.

6. Disclosure and transfer of your data

We may share data with service providers, affiliates, healthcare partners, law enforcement agencies or during corporate restructuring, in accordance with applicable laws.

7. How do we protect your data?

We use reasonable technical, administrative and physical safeguards to protect your data. However, we are not liable for unauthorized access caused beyond our reasonable control.

8. What are your rights?

You have the right to access, update or delete your data, withdraw consent and contact our grievance officer.

Email: grievance.cell@oncquest.net

9. Third Party Websites and Services

We are not responsible for privacy practices of third-party websites. Please review their privacy policies separately.

10. Changes to this Privacy Policy

We may update this Privacy Policy periodically. Continued use of services constitutes acceptance of revised terms.